Privacy Policy

Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.

Last Updated: January 15, 2025

Information We Collect

At Alextron Vexon, we collect information that helps us provide better investment literacy education and personalized learning experiences. The data we gather falls into several categories, each serving specific purposes in delivering our educational services.

Personal Information

Full name and contact details when you register for courses
Professional background and investment experience level
Learning preferences and educational goals
Payment information for course enrollment (processed securely)
Communication history including support requests and feedback

We also collect technical information automatically when you visit our website. This includes your IP address, browser type, device information, and how you interact with our educational content. This data helps us understand which learning materials are most effective and where students might need additional support.

Data Type	Collection Method	Primary Purpose
Contact Information	Registration Forms	Course Communication
Learning Progress	Platform Analytics	Personalized Education
Usage Patterns	Website Tracking	Service Improvement
Payment Data	Secure Processors	Transaction Processing

How We Use Your Information

Your information serves multiple important functions in our educational platform. We use personal data primarily to deliver high-quality investment literacy education tailored to your specific learning needs and professional background.

Educational Services: Personalizing course content based on your experience level and learning goals
Progress Tracking: Monitoring your advancement through our investment literacy curriculum
Communication: Sending course updates, educational resources, and important notifications
Support Services: Providing technical assistance and answering your learning-related questions
Platform Improvement: Analyzing usage patterns to enhance our educational offerings
Community Building: Facilitating connections with other learners when you choose to participate

Marketing Communications

We may send you information about new courses, educational events, and relevant investment literacy resources. You can opt out of these communications at any time through your account settings or by contacting us directly. We never share your information with external marketing companies.

All data processing activities comply with Canadian privacy legislation, including PIPEDA (Personal Information Protection and Electronic Documents Act). We maintain detailed records of how your information is used and ensure that all processing serves legitimate educational purposes.

Information Sharing and Disclosure

We maintain strict control over your personal information and limit sharing to essential service providers and legally required disclosures. Your educational data and personal details are never sold to third parties or used for purposes outside our educational mission.

Service Providers

We work with trusted partners for payment processing, email delivery, and platform hosting. These providers access only the minimum data necessary to perform their services and are bound by strict confidentiality agreements.

Legal Requirements

We may disclose information when required by Canadian law, court orders, or to protect the safety and rights of our students and staff. Any such disclosures are limited to the specific information requested.

Business Transfers

In the unlikely event of a merger or acquisition, your information would be transferred only under equivalent privacy protections, and you would be notified of any changes to data handling practices.

Anonymous Analytics

We may share aggregated, anonymous statistics about course completion rates and learning outcomes with educational researchers, but this data cannot be traced back to individual students.

Before sharing information with any new service provider, we conduct thorough privacy assessments and ensure they meet our strict data protection standards. All third-party relationships are governed by contracts that explicitly protect your privacy rights under Canadian law.

Your Privacy Rights

Under Canadian privacy law, you have significant rights regarding your personal information. We've designed our systems to make exercising these rights straightforward and efficient, ensuring you maintain full control over your data throughout your learning journey with us.

Access and Correction Rights

You can request a complete copy of all personal information we hold about you, including your learning progress, communication history, and account details. If any information is inaccurate or outdated, you have the right to request corrections, which we'll implement promptly after verification.

Data Portability: Request your educational records in a standard format for transfer to other institutions
Withdrawal of Consent: Opt out of non-essential data processing while maintaining access to core educational services
Deletion Rights: Request removal of your personal data, subject to our legal obligations for educational record-keeping
Processing Limitations: Restrict how we use your information while disputes are being resolved
Objection Rights: Object to specific uses of your data, particularly for marketing or research purposes

To exercise any of these rights, contact our privacy team at the details provided below. We respond to all requests within 30 days and provide clear explanations of any limitations based on legal requirements or educational necessities. You also have the right to file complaints with the Privacy Commissioner of Canada if you're unsatisfied with our response.

Data Security and Protection

Protecting your personal and educational information is fundamental to our operations. We employ multiple layers of security measures, both technical and administrative, to safeguard your data against unauthorized access, breaches, and misuse.

Technical Safeguards

All sensitive data is encrypted both in transit and at rest using industry-standard AES-256 encryption. Our servers are housed in certified data centers with 24/7 monitoring, biometric access controls, and redundant security systems. Regular security audits and penetration testing ensure our defenses remain current against evolving threats.

Our staff receive regular privacy and security training, and access to student information is strictly limited based on job responsibilities. We maintain detailed access logs and conduct regular reviews to ensure data is accessed only for legitimate educational purposes.

Security Measures Include:

Multi-factor authentication for all administrative accounts
Regular automated backups with encryption and secure off-site storage
Firewall protection and intrusion detection systems
Secure coding practices and regular vulnerability assessments
Incident response procedures with immediate notification protocols
Regular software updates and security patch management

In the unlikely event of a security incident affecting your personal information, we'll notify you promptly and provide detailed information about what happened, what data was involved, and the steps we're taking to address the situation and prevent future occurrences.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide educational services, comply with legal obligations, and support your ongoing learning goals. Our retention practices balance your privacy rights with practical educational needs and regulatory requirements.

Information Type	Retention Period	Reason for Retention
Course Progress Records	7 years after completion	Educational verification and transcripts
Payment Information	7 years after transaction	Tax compliance and audit requirements
Communication Logs	3 years after last contact	Support quality and dispute resolution
Website Usage Data	2 years maximum	Service improvement and analytics
Marketing Preferences	Until withdrawal of consent	Respecting communication choices

When retention periods expire, we securely delete information using certified data destruction methods. For digital data, this includes cryptographic erasure and overwriting. Physical documents are shredded and disposed of through certified secure destruction services.

Active Account Management

You can request early deletion of certain information types, though we may need to retain some records for legal compliance. We'll clearly explain what can be deleted immediately and what must be retained, along with the specific time frames involved.

International Data Transfers

While Alextron Vexon primarily operates within Canada, some of our trusted service providers may process data in other countries with strong privacy protections. Any international transfers are carefully managed to ensure your information receives equivalent protection regardless of location.

We use contractual safeguards, adequacy decisions, and other approved transfer mechanisms to protect your data during international processing. Countries where data may be processed include the United States and European Union member states, all of which have been assessed for adequate privacy protections.

All international transfers are governed by strict data processing agreements
Foreign processors must meet Canadian privacy law equivalents
Regular audits ensure ongoing compliance with privacy standards
Data minimization principles limit what information leaves Canada
You can request information about specific transfer destinations for your data

Changes to This Privacy Policy

We review and update this privacy policy regularly to reflect changes in our services, legal requirements, and privacy best practices. Any significant changes will be communicated clearly, with advance notice for modifications that affect how we use your existing information.

Minor updates, such as clarifications or contact information changes, will be posted directly to this page with updated effective dates. Major changes that alter our fundamental privacy practices will trigger direct notifications to all registered students via email, with clear explanations of what's changing and how it affects you.

Your Options with Policy Changes

If we make changes you don't agree with, you can exercise your rights to limit data processing, request deletion of certain information, or discontinue services. We'll always provide reasonable notice and options to help you make informed decisions about your privacy.

Privacy Questions and Concerns

Our privacy team is available to address your questions, help you exercise your privacy rights, and discuss any concerns about how we handle your personal information. We're committed to transparent communication and prompt resolution of privacy matters.

Email: [email protected]

Phone: +1 (418) 840-4571

Mail: 35287 Old Yale Rd, Abbotsford, BC V3G 1L6, Canada

Privacy Officer Response Time: Within 5 business days